1. Home
  2. FAQ
Help Center

995 App FAQ – Answers to All Your Questions

This page is your first stop for any questions about using 995 App. You'll find clear answers on registration, payments, bonuses, security, and more.

50+ frequently asked questions
Answers in Bengali
24/7 Live Support
50+
FAQ
6
Categories
Didn't find your answer? Contact live support →

No results found. Please try a different keyword.

Account Questions

You must be at least 18 years old to open an account on 995 App. Providing accurate age information during identity verification at registration is mandatory. This platform is not intended for minors.

Each person may only register one account. Multiple accounts will be suspended and any accumulated bonuses may be forfeited. Only one registration is allowed per mobile number.

Yes, KYC verification is required before you can make a withdrawal. Simply upload a photo of your national ID or passport. Verification is usually completed within 24 hours.

If your account gets suspended, don't panic — contact support right away. This usually happens due to unusual activity or incomplete verification. Once the support team verifies your identity, your account will be reactivated promptly.

Username changes after registration are limited. To update your mobile number, you'll need to submit a request to support and complete identity verification. The process may take some time due to security requirements.
Payment questions

995 App currently supports Mobile Pay, Nagad, and Rocket — Bangladesh's most popular mobile banking services — making deposits and withdrawals quick and easy. More payment methods will be added in the future.

The minimum deposit on 995 App is just ৳200 — set with users from all walks of life in Bangladesh in mind, so you can get started even with a small amount.

Withdrawal requests are typically processed within 5 to 15 minutes. During peak hours, it may take up to 1 hour. First-time withdrawals may take a little longer if KYC verification hasn't been completed yet.

Deposits are usually reflected instantly. Occasionally, network issues may cause a delay of 5–10 minutes. Try refreshing the page. If your balance still hasn't updated, take a screenshot of the transaction and send it to support.

Standard accounts have a set daily withdrawal limit. VIP members enjoy higher limits. For the exact figures, check the payment section of your account or contact support.
Bonus & Promotions Questions

A welcome bonus is automatically added to your first deposit after opening a new account. No code needed to claim it. Just Register and make your first deposit — the bonus will be credited to your balance instantly.

Each bonus comes with its own turnover requirement. Generally, you need to wager a specified multiple of the bonus amount before a withdrawal becomes available. Be sure to read the relevant terms and conditions carefully before claiming any bonus.

Cashback is calculated based on your net daily losses and automatically credited to your account the following day within a set timeframe. VIP members receive cashback at a higher rate.

Yes, 995 App has a referral program. When someone registers using your referral link and makes their first deposit, you earn a bonus. Log in and head to the referral section to find your personal link.
Game questions

995 App offers Sports Betting (cricket, football, kabaddi), Live Casino (baccarat, roulette, blackjack), slots, lottery, and jackpot games — hundreds of games across more than 20 categories.

Live betting lets you place bets in real time while a match is in progress. Odds update moment to moment, so you can follow the live score and stats to make informed decisions before placing your bet. It's a far more thrilling experience than pre-match betting.

995 App's servers save your game state automatically. When your connection is restored, simply log back in and your game will resume exactly where you left off. For live bets, outcomes are handled according to the applicable rules.

Demo mode is available on selected games, letting you practice with virtual chips. However, Live Casino and Sports Betting do not have a demo mode — you'll need a balance in your account to play those.
Security Questions

Yes, 995 App uses industry-standard security technology, including 256-bit SSL encryption, firewall protection, and regular security audits to keep your information safe.

Log in and go to Account Settings → Security, then enable two-factor authentication. It works by sending an OTP to your mobile number. Keeping 2FA turned on makes your account significantly more secure.

No. 995 App never sells or shares your personal information with third parties. Our privacy policy is strictly upheld. To learn more, Privacy Policy Read more.

Change your password immediately and notify the support team. Log out of all active sessions. Our team will investigate the matter within 24 hours and take appropriate action.
Support questions

Our support team operates 7 days a week, 24 hours a day. Reach us via live chat at any time for any issue. Support is available in Bengali.

After logging in, you'll find the live chat icon at the bottom right of your screen. Click it to connect directly with a support representative. We typically respond within 2 minutes.

Yes, you can reach us at support@995app.biz. For complex issues, please include as much detail as possible in your email. We typically respond within 24 hours.

Submit your complaint via live chat or email. Where possible, include screenshots along with the date and time of the incident. Our team takes every complaint seriously and aims to resolve it within 48 hours.
Details

Learn more about 995 App

995 App is one of Bangladesh's most popular online gaming platforms. It's more than just a betting site — it's a complete entertainment experience for millions of users across Bangladesh. From cricket and football to Live Casino and lottery, everything is in one place.

What makes 995 App stand out is Its simple interface and full Bengali-language support mean even first-time users can register, deposit, and start playing without any hassle. Transactions via Mobile Pay, Nagad, and Rocket are completed in just a few minutes.

Keep in mind: Play responsibly. Set your limits before you place a bet. 995 App is committed to promoting responsible gaming at all times.

Joining the 995 App VIP program comes with a range of added benefits — higher cashback rates, faster withdrawals, exclusive bonuses, and a dedicated account manager. It's a great deal for regular players.

The platform is built with a mobile-first design, so you get a seamless experience on any smartphone. It runs smoothly on both Android and iOS devices, and you can play from anywhere as long as you have an internet connection.

995 App regularly adds new games and offers, so there's always something fresh when you log in each day. Reload bonuses, weekly cashback, tournaments, and exclusive promotions for special occasions are always running.

For Sports Betting fans, 995 App offers live betting on the world's top leagues and tournaments. You can bet on all the major events — IPL, BPL, Premier League, World Cup, and more. The Analysis section provides expert predictions and statistics to help you make smarter decisions.

Quick facts

  • Minimum deposit: ৳200
  • Withdrawal time: 5–15 minutes
  • Payment methods: Mobile Pay, Nagad, Rocket
  • Support: 24/7 in Bengali
  • Minimum age: 18 years
  • Platform: Mobile & Desktop
Register now
Why Choose 995 App

Our Key Features

Instant Payments

Deposit and withdraw in just a few minutes via Mobile Pay, Nagad, and Rocket. No long waits, no hidden charges.

Advanced security

SSL encryption and two-factor authentication keep your account and funds secure at all times.

Exciting Bonuses

Welcome bonus, daily cashback, referral bonus, and VIP perks — extra rewards at every step of the way.

Mobile-First Design

Play seamlessly from any smartphone. Works great on both Android and iOS.

24/7 Bangla Support

Get help in Bengali whenever you need it. Our experienced support team is always here for you.

Massive game library

Sports Betting, Live Casino, slots, lottery, and jackpots — there's something for every type of player.

50+ FAQ answers
24/7 Live Support
5 minutes Average Withdrawal Time
1M+ Registered users

Still have questions?

If you can't find your answer above, reach out to us directly

Live Chat

For immediate help, reach out via live chat. You'll get a response in about 2 minutes on average.

Email Support

Email us at support@995app.biz and you'll receive a detailed response within 24 hours.

Help Center

Visit our help center for detailed guides and tutorials.

Ready to get started? Join now!

Sign up on 995 App and enjoy an incredible gaming experience complete with a welcome bonus. Create your account in just a few minutes.

Register for Free Log In
বাংলা